Report a problem

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===Online Help Request Form ===
[http://www.lisd.org/helprequest/ Here] is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc.
[http://www.lisd.org/helprequest/ Here] is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc.
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Please be prepared to include the following information:
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Please be prepared to include the following information about your computer:
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=== Computer ===
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::Serial Number - If you can log in, right-click on My Computer>Properties>Computer Name. The Computer Name contains the serial number, for example: '''DH12345.lisd.org'''.
::Serial Number - If you can log in, right-click on My Computer>Properties>Computer Name. The Computer Name contains the serial number, for example: '''DH12345.lisd.org'''.
::Location of the equipment - include: Campus and room number
::Location of the equipment - include: Campus and room number
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::Description of troubleshooting you have done.
::Description of troubleshooting you have done.
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=== Email the HelpDesk ===
Another way is to send an email to help@lisd.org.  E-mail is a great option for a quick answer.  What is our mail server's name would be one example.  If your question gets technical and involved, the person helping you through e-mail will probably send you to our third option.
Another way is to send an email to help@lisd.org.  E-mail is a great option for a quick answer.  What is our mail server's name would be one example.  If your question gets technical and involved, the person helping you through e-mail will probably send you to our third option.
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=== Call ===
When all else fails, call the Help Desk: 903-446-2400.
When all else fails, call the Help Desk: 903-446-2400.

Revision as of 23:34, 13 February 2013

Online Help Request Form

Here is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. Please be prepared to include the following information about your computer:

Serial Number - If you can log in, right-click on My Computer>Properties>Computer Name. The Computer Name contains the serial number, for example: DH12345.lisd.org.
Location of the equipment - include: Campus and room number
Your name and LISD email address
Brief description of problem
Description of troubleshooting you have done.

Email the HelpDesk

Another way is to send an email to help@lisd.org. E-mail is a great option for a quick answer. What is our mail server's name would be one example. If your question gets technical and involved, the person helping you through e-mail will probably send you to our third option.

Call

When all else fails, call the Help Desk: 903-446-2400.

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