Report a problem
From Longview ISD Technology Wiki
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| + | ===Online Help Request Form === | ||
[http://www.lisd.org/helprequest/ Here] is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. | [http://www.lisd.org/helprequest/ Here] is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. | ||
| - | Please be prepared to include the following information: | + | Please be prepared to include the following information about your computer: |
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::Serial Number - If you can log in, right-click on My Computer>Properties>Computer Name. The Computer Name contains the serial number, for example: '''DH12345.lisd.org'''. | ::Serial Number - If you can log in, right-click on My Computer>Properties>Computer Name. The Computer Name contains the serial number, for example: '''DH12345.lisd.org'''. | ||
::Location of the equipment - include: Campus and room number | ::Location of the equipment - include: Campus and room number | ||
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::Description of troubleshooting you have done. | ::Description of troubleshooting you have done. | ||
| - | + | === Call === | |
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| - | + | ||
When all else fails, call the Help Desk: 903-446-2400. | When all else fails, call the Help Desk: 903-446-2400. | ||
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| + | [[Main Page]] | ||
Current revision as of 19:56, 11 September 2017
Online Help Request Form
Here is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. Please be prepared to include the following information about your computer:
-
- Serial Number - If you can log in, right-click on My Computer>Properties>Computer Name. The Computer Name contains the serial number, for example: DH12345.lisd.org.
- Location of the equipment - include: Campus and room number
- Your name and LISD email address
- Brief description of problem
- Description of troubleshooting you have done.
Call
When all else fails, call the Help Desk: 903-446-2400.
