Troubleshooting

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(Created page with '==== Login Problems ====')
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==== Login Problems ====
==== Login Problems ====
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* Erase the previous username and start with a clean typing space.
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* Make sure you do not have a space in front of the 1st letter of your username.
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* Type the password slowly.
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* “Failed to authenticate” - Type the password again
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* “Bad username or password”
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***Check for typing errors.
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***Type the information again slowly

Revision as of 18:13, 9 January 2013

Login Problems

  • Erase the previous username and start with a clean typing space.
  • Make sure you do not have a space in front of the 1st letter of your username.
  • Type the password slowly.
  • “Failed to authenticate” - Type the password again
  • “Bad username or password”
      • Check for typing errors.
      • Type the information again slowly
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