Troubleshooting

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==== Login Problems ====
==== Login Problems ====
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* Erase the previous username and start with a clean typing space.
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* Make sure you do not have a space in front of the 1st letter of your username.
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* Type the password slowly.
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* “Failed to authenticate” - Type the password again
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* “Bad username or password”
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**Check for typing errors.
 +
**Type the information again slowly
 +
 +
==== Power Issues ====
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Is the blue light glowing just below the Samsung label and above the silver bar? If not,
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*Make sure the power cable is pushed in snugly under the monitor and on the wall.
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*Make sure the toggle switch is turned ON.
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[[File:ThinClientPowerPlug.jpg|100px|Power Plug]]
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*Push the ON/OFF button under the silver bar gently to see if the blue light comes on.
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[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]
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==== Black Screen/Analog Message ====
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If the screen has a black screen with signal/source lost or analog message going across the screen.
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* Locate the SOURCE button on the silver bar.
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* Gently push the button located under the word source.
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==== View Connection Error ====
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* Make sure the network cable is plugged into the correct hole under the monitor. See [[Samsung Thin Client Hookup]]
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* Check to make sure the network cable is plugged in at the wall.
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* Check the Configuration settings. See [[Samsung Thin Client Network Configuration]]
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* Gently wiggle the mouse and wait for the login window to appear.
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* Repeat, if needed.
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==== Black Screen/White Arrow ====
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'''Student:'''
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* Wait 2-3 minutes.
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* After 2-3 min. call the Help Desk and give the student’s name and ID # .
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'''Staff:'''
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* Wait 5-10 min. to allow updates to be installed.
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* After 5-10 min., if the computer still does not go to the desktop call the Help Desk  903-446-2400 and have the computer Reset.
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==== Other Error Messages ====
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* “Display Protocol…”
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* “Agent Unreachable…” 
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* “Blocked by a Firewall…”
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* “Domain Contoller…”
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Call the Help Desk. 903-446-2400
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 +
[[Virtual Computer/Thin Client FAQs]]

Current revision as of 19:02, 9 January 2013

Contents

Login Problems

  • Erase the previous username and start with a clean typing space.
  • Make sure you do not have a space in front of the 1st letter of your username.
  • Type the password slowly.
  • “Failed to authenticate” - Type the password again
  • “Bad username or password”
    • Check for typing errors.
    • Type the information again slowly

Power Issues

Is the blue light glowing just below the Samsung label and above the silver bar? If not,

  • Make sure the power cable is pushed in snugly under the monitor and on the wall.
  • Make sure the toggle switch is turned ON.

Power Plug

  • Push the ON/OFF button under the silver bar gently to see if the blue light comes on.

Samsung Silver Bar

Black Screen/Analog Message

If the screen has a black screen with signal/source lost or analog message going across the screen.

  • Locate the SOURCE button on the silver bar.
  • Gently push the button located under the word source.

View Connection Error

  • Make sure the network cable is plugged into the correct hole under the monitor. See Samsung Thin Client Hookup
  • Check to make sure the network cable is plugged in at the wall.
  • Check the Configuration settings. See Samsung Thin Client Network Configuration
  • Gently wiggle the mouse and wait for the login window to appear.
  • Repeat, if needed.

Black Screen/White Arrow

Student:

  • Wait 2-3 minutes.
  • After 2-3 min. call the Help Desk and give the student’s name and ID # .

Staff:

  • Wait 5-10 min. to allow updates to be installed.
  • After 5-10 min., if the computer still does not go to the desktop call the Help Desk 903-446-2400 and have the computer Reset.

Other Error Messages

  • “Display Protocol…”
  • “Agent Unreachable…”
  • “Blocked by a Firewall…”
  • “Domain Contoller…”

Call the Help Desk. 903-446-2400

Virtual Computer/Thin Client FAQs

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